1300 908 559

Emergency Guide

What to do after an accident

Simple, clear steps when your head’s spinning. Stay calm and follow this guide

Call 1300 908 559

Call us immediately for help

7 Essential Steps

Follow these steps to keep you safe

1

Stop safely..

First Priority: safety

Stop safely, turn off engine, remove keys. Move to safety if possible, but don't leave the scene

2

Check for injuries

Call ambulance if required

Check yourself and others for injuries. call 000 immediately if anyone is hurt or if you're unsure.

3

Don’t Admit Fault

Protect your claim

Never apologise or admit fault. Even saying "sorry" can be used against you. Stick to facts only.

4

Contact Police

When and how to report

Call 131 444 immediately if:

  • There's risk to other road users
  • You suspect offences (drink driving, etc.)
  • Uninsured driver involved
  • A driver fled the scene

Otherwise:

Report online or at a station within 24 hours.

5

Exchange Details

Essential information

Get from all parties:

  • Full names and addresses
  • Phone numbers
  • Registration numbers
  • Vehicle owner details
  • Insurance company names
  • Driver's licence numbers

6

Capture Evidence

Document everything

Take photos/videos of:

  • All vehicle damage
  • Accident scene from multiple angles
  • Road conditions and signage
  • Skid marks or debris
  • Other vehicles' number plates
  • Witness contact details
  • Any CCTV cameras nearby
  • Quick voice note of what happened

7

Recovery & Claim

Get professional help

If your car isn't roadworthy, don't drive it.

Call 1300 908 559 and we'll manage:

  • Recovery and towing
  • Like-for-like hire car today
  • Your not-at-fault claim at no cost
  • All repairs and paperwork

Quick Reference

Save this number in your phone now

1300 908 559

Available 24/7 for immediate accident assistance

Recovery

Claims

Call Now for Help

Motor Claim Helpline — Your accident management experts

Motor Claim Helpline is a registered business name of WA LAW GROUP PTY LTD (ABN 54 649 820 548) whose registered office is Qld Law Group Place, 100 Wharf Street, Brisbane, QLD 4000.

Motor Claim Helpline is a division of a law firm not an insurance provider. We handle claims on behalf of our clients, but we do not offer insurance policies. Our expertise lies solely in managing vehicle accident claims, with a focus on non-fault accidents.

We operate independently as a law firm and provide motor accident related services and are not associated with any insurance company. For general enquiries regarding your policy, please contact your insurance provider directly. You can find their telephone number on your policy documents.

* By submitting a contact form or making a phone call through our website, you agree to our websites terms and conditions including introducing you to other relevant services providers if necessary to assist you.

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