Motor Claim Helpline

1300 908 559

Emergency Guide

What Do After an Accident

Simple, cleear Steps When You Head's spinning. Stay calm and follow this guide.

1300 908 559

Call us immediately for help

7 Essential Steps

Follow These steps in order they could save you thousands

1

Stop safely..

First Priority: safety

Stop safrly, turn off engine, remove keys. Move to safety if possible, but don't leave the scene

2

Check for injuries

Call ambulance if required

Check youself and other for injuries. call 000 immediately if anyone is hurt or if you're unsure.

3

Don’t Admit Fault

Protect your claim

Never apologise or admit fault. Even saying "sorry" can be used against you. Stick to facts only.

4

Contact Police

When and how to report

Call 131 444 immediately if:

  • There's risk to other road users
  • You suspect offences (drink driving, etc.)
  • Uninsured driver involved
  • A driver fled the scene

Otherwise:

Report online or at a station within 24 hours.

5

Exchange Details

Essential information

Get from all parties:

  • Full names and addresses
  • Phone numbers
  • Registration numbers
  • Vehicle owner details
  • Insurance company names
  • Driver's licence numbers

6

Capture Evidence

Document everything

Take photos/videos of:

  • All vehicle damage
  • Accident scene from multiple angles
  • Road conditions and signage
  • Skid marks or debris
  • Other vehicles' number plates
  • Witness contact details
  • Any CCTV cameras nearby
  • Quick voice note of what happened

7

Recovery & Claim

Get professional help

If your car isn't roadworthy, don't drive it.

Call 1300 908 559 and we'll manage:

  • Recovery and towing
  • Like-for-like hire car today
  • Your not-at-fault claim at no cost
  • All repairs and paperwork

Quick Reference

Save this number in your phone now

1300 908 559

Available 24/7 for immediate accident assistance

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Ready to get back on the road?

  • Available 24/7, 365 days
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  • One call handles everything

1300 908 559

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